Real People | Real Stories

Canon USA’s Professional Services division also stepped up to honor Serious Customer Service, when I called yesterday to find out status on a body and lens we’d sent in for repair. For whatever reason, these hadn’t been initiated, even though I’d authorized the repair (and emailed a PDF of our warranty cards so they knew [...]

We are officially four days behind our schedule for getting our gear into bags and ourselves ready to carry it all to Nepal. If we were just going trekking, or just going to Kathmandu to make a documentary, we’d be better off. But the double-whammy of doing both of these things interrelatedly is really kind [...]